Hotel Privacy Policy

Last Updated: December 15, 2023

General

This privacy policy covers the information collected by Bella Lake Resort from customers and website users. Please note that this policy may be updated periodically, and we recommend checking regularly for any changes.

Data Controller

Bella Resort Ltd Siikaranta 4 70620 Kuopio sanni@bellalakeresort.fi

Purpose of Personal Data Processing

We collect personal data for the following purposes:

• Maintaining customer relationships and providing services
• Processing reservations and identifying customers
• Sending marketing communications (only with consent)
• Nationality (EU Regulation 692/2011), purchase information or parts thereof for accounting purposes (Law 1336/1997) to protect the data subject
• Language codes, information about fellow passengers (passenger card)

Collected Personal Data

We collect and process the following personal data:

• Name, address, phone number, and email address
• Payment and credit card information (processed securely and deleted afterward)
• Customer feedback and reviews
• Website usage data through cookies

Retention Period of Personal Data

We retain personal data only as long as necessary for the purposes of processing. Customer feedback and reviews are kept as long as they are essential for ensuring the quality of our services.

Disclosure of Information to Third Parties

Personal data is not disclosed to third parties without the customer’s consent, except in situations required by legislation.

Data Protection Rights

Customers have the right to request access to their personal data, correct inaccuracies, restrict data processing, and request data deletion. Customers can also withdraw consent for marketing communications at any time.

Contact Information

All inquiries and requests related to data protection should be addressed to Bella Lake Resort at sanni@bellalakeresort.fi.